Nationwide Delivery Luxurious Tiles Free Delivery over £699 Nationwide Delivery Luxurious Tiles Free Delivery over £699 Nationwide Delivery Luxurious Tiles Free Delivery over £699 Nationwide Delivery Luxurious Tiles Free Delivery over £699 Nationwide Delivery Luxurious Tiles Free Delivery over £699 Nationwide Delivery Luxurious Tiles Free Delivery over £699

Shipping and Delivery

Last updated: 23 October 2026

At Polo Tiles Ltd, we want your tiles to arrive safely and on time. This page explains how our delivery service works. If you have any questions, please contact us before placing your order.

1. Where We Deliver

  • We deliver nationwide across the UK mainland.
  • Deliveries to the Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man, Channel Islands and Northern Ireland may cost extra or may not be available. Please contact us for a quote.
  • We do not currently deliver outside the UK.

2. Delivery Charges

  • Free delivery on orders over £699 to most UK mainland addresses.
  • For orders under £699, the delivery charge is shown at checkout before you pay.
  • If your delivery needs extra charges because of your location or the size of your order, we will contact you before dispatch.

3. Delivery Times

  • In-stock items are usually delivered within [3–7] working days of your order being confirmed.
  • Special-order or out-of-stock items may take longer. We will tell you the expected delivery time when you order.
  • Delivery times are estimates and are not guaranteed. We will contact you to arrange or confirm a delivery date.
  • We do not deliver on weekends or bank holidays unless agreed in advance.

4. How Your Order Is Delivered

  • Tiles are heavy, so larger orders are usually delivered on a pallet by a tail-lift vehicle.
  • Deliveries are made to the kerbside or the nearest safe, accessible point. Drivers cannot carry goods into your property, upstairs or into gardens.
  • Please make sure there is suitable access for a large delivery vehicle. Let us know about any access restrictions, such as narrow roads, parking limits or steep driveways, when you order.
  • Someone aged 18 or over must be present to receive and sign for the delivery.

5. Checking Your Delivery

  • Please check your order before signing for it.
  • If anything is damaged or missing, write it on the delivery note and take photos.
  • Report any damage or missing items to us within 48 hours of delivery, with your order number and photos.
  • If you sign for goods as received in good condition without noting any problems, we may not be able to accept a later claim for damage.

6. Missed or Failed Deliveries

  • If no one is available to receive your delivery, or the driver cannot access your address, the goods will be returned to us.
  • A re-delivery charge may apply to rearrange your delivery.
  • If you need to change your delivery date, please let us know at least 48 hours before the agreed date.

7. Click and Collect

You can collect your order free of charge from our store at Willow Tree Farm, Love Lane, Iver, SL0 9QZ. Please wait until we confirm your order is ready before visiting, and bring your order number with you. Make sure your vehicle is suitable for carrying the weight of your tiles.

8. Samples

Tile samples may be sent by standard post or courier and are usually delivered within [2–4] working days. Please contact us to request a sample.

9. Contact Us

For any delivery questions, please get in touch:

Polo Tiles Ltd
Willow Tree Farm, Love Lane, Iver, SL0 9QZ
Email: polo.tiles.ltd@gmail.com
Phone: 07500 054999